1. Scope of Data Collection

We collect information to facilitate financial services and ensure a secure user experience. This includes:

• KYC Data: Identity verification documents (PAN, Aadhar, GST) to comply with RBI and government regulations.
• Transactional Data: History of recharges, bill payments, and status reports.
• Technical Metadata: Device IP addresses, browser agents, and location identifiers for fraud detection.

2. Purpose of Information Processing

We process your information strictly for the following purposes:

• To fulfill service requests (Bill payments/Recharges).
• To provide personalized support and troubleshooting.
• To enhance platform security and mitigate unauthorized access.
• To communicate service updates, policy changes, and promotional offers.

3. Cookies & Usage Tracking

Our platform uses "Cookies" to enhance user experience. Cookies help us understand how you interact with our portal, allowing us to maintain session security and remember your preferences. You may choose to disable cookies via your browser settings, though this may impact certain functionalities of our portal.

4. Data Retention Policy

We retain your personal and transactional data for as long as your account remains active, or as required by law (e.g., tax records and financial audit requirements). Once the retention period expires, your data is securely deleted or anonymized.

5. Your Data Protection Rights

Depending on your jurisdiction, you have the right to request access to the data we hold about you, ask for corrections, or request data deletion. To exercise these rights, please contact our Data Protection Officer (DPO).